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No less than 81% of all IT breakdowns, such as delays or computer and network failures, are caused by incorrect or non-optimized parameter settings. Only 3% of all cases proved to be a hardware problem. Research by Dutch ITPA Group revealed this, in probing the causes of 140 major IT breakdowns. Another significant outcome was

Complexity and IT performance. Performance is as complex as the human body, combinations are endless. Let us compare this with some pain in your head. You go to a doctor and he likes to do a diagnostic but he doesn’t have the right tools. It’s like a consultant for performance problems but without instruments. What